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Transactions

The Transactions Menu provides information about your business transactions. Here, you can also cancel an authorization, collect or refund a payment, or even generate a transaction receipt.

You can view all your recent payments and you can filter them. Information displayed for each payment includes transaction status, payment amount, date of the transaction, type of operation, the channel, payment method, the POS terminal and the store code.

You can access more detailed information about each payment by pressing the “Details” button.

The table below details all the fields displayed. These fields can differ, depending on the type of transaction.

GroupFieldDescription
“Transaction” GroupDateTimestamp of the operation/transaction.
OperationType of operation (Authorisation/Purchase/Refund/Reversal/Closure, etc.).
AmountTransaction amount.
Currency CodeTransaction’s Currency code. Assumes the fixed value of ‘978 – Euro’.
StatusTransaction status, which can be: “Completed”, “Declined” or “Cancelled”.
Error ReasonInforms the error code.
Error DescriptionInforms the error description.
Authorisation ID / ARNIdentification of the authorisation at the payment system.
Authorisation KeyIdentification of the transaction at SIBS Backoffice.
Original Authorisation KeySecondary identification of the transaction at SIBS Backoffice.
Original Authorisation Key (External)Secondary identification of the transaction at SIBS Backoffice.
AcquirerIdentification of the acquirer associated with the transaction.
“Merchant” GroupMerchantMerchant identification at SIBS Backoffice.
StoreIdentification of the Merchant’s store, owner of the terminal where the transaction was carried out.
“Terminal” GroupPOSTerminal ID.
POS brand codeIdentifies the brand code of the terminal used for the transaction.
Terminal TypeIdentifies the type of terminal used for the transaction.
“Acceptance” GroupChannelIdentifies the type of channel (Digital or Physical).
Acceptance network codeIdentifies the code of acceptance in the network.
Acceptance channel Type CodeIdentifies the type of acceptance in the used channel.
“Payment” GroupPayment TypeIdentifies the type of the payment (Key enter, Others).
SchemeIdentifies the scheme of the payment.
Payment MethodIdentifies the method of the payment (Card, BLIK, PayByLink).
“Card” GroupCard Data Entry ModeIdentifies the type of authentication (Chip, Contactless, etc.) of the operation, from the terminal perspective.
PresenceIdentifies if it is card-present or card-not-present.
NumberIdentifies the number of the card (PAN).
“Card Holder” GroupAuthenticationIdentifies if the transaction was made with or without Authentication.

Search and filter transactions

The filtering feature allows you to limit data according to predefined time intervals such as “Today,” “24 hours,” and “7 days.” The time interval filter updates as you progress through the transaction pages.

In the “Transactions” menu, you can filter transactions based on several criteria, as shown below:

“Store” filter

To use this filter, select a store so that the other search filters become available. If you want to clear a store from the filter, click the “x” on the right side of the parameter.

“POS” filter

The “POS” filter allows you to filter up to ten different POS terminals. To clear a POS from the filter, click the “x” on the right side of the parameter.

“Date” filter

The “Date” filter allows you to filter transactions by period of time. Click the date button to open the calendar and select the start and end dates or one of the default periods of time such as “Today,” “24 hours,” or “7 days.” For a “time” search, define the start and end times and click the “Search” button. Note that the slider window is limited to 7 days. The search returns all transactions and loads 100 items per page.

Add a filter to the search

You can choose one or more filters from the following options. When you select a filter, simply press the “+” button to add it to the search line, as shown in the table below.

FieldValue
AcquirerChoose an option
Authentication methodChoose an option
Authorisation ID/ARNEditable
CardEditable
Card Data Entry ModeChoose an option
ChannelChoose an option
Channel Transaction IDEditable
Customer E-mailEditable
e-Commerce AuthenticationChoose an option
Maximum amountEditable
Merchant Operation IDEditable
Minimum amountEditable
OperationChoose an option
Payment methodChoose an option
Payment typeChoose an option
RecurringChoose an option
SchemeChoose an option
Split ShipmentChoose an option
StatusChoose an option
SystemChoose an option
Terminal PeriodEditable
Terminal typeChoose an option

After selecting the desired search filters, click on the “Search” button to retrieve the corresponding data from the system. To remove or clear all applied filters, simply click on the “Clear” button. You can give a name to your search parameters for easy reference later.

Once saved, your search will appear under the “Saved Searches” tab and can be reused as needed.

Cancel a payment authorization

To cancel an authorization, click on the relevant transaction, open the menu, and select the “Cancellation” option. Then, on the screen that appears, press the “Perform cancellation” button to confirm the cancellation. If the operation is successful, a “Cancellation” operation will be generated.

Keep in mind that only an authorization that has not been paid can be cancelled. You must inquire about the associated transactions to verify if the authorization has been paid.

Collect the payment

To confirm a Purchase Authorization and collect the payment, you must click on the transaction, open the menu, and select the “Collect Payment” option. Keep in mind that only authorizations that have not been cancelled can be paid, so you should check the associated transactions to verify if the authorization has been reversed.

You can pay either the full or partial amount, but if you choose to pay a partial amount, the remaining balance will be automatically cancelled.

Refund the payment

With this option, you can issue a refund of the purchase amount to the client. Before doing so, you should check the associated transactions to confirm that the amount to be refunded hasn’t already been refunded.

To initiate a refund, click on the relevant transaction and select the “Return” option from the menu. Enter the amount to be refunded, either the total or a partial amount, and then click the “Refund” button to complete the process.