Overview
The SIBS Backoffice is a web-based platform that provides merchants with centralized access to operational, administrative, and transaction management functionalities related to SIBS payment services.
The platform supports monitoring payment activity across multiple channels and services, providing operational visibility and enabling authorized users to perform management and support actions according to their assigned permissions.
Designed to support omni-channel and multi-acquirer payment operations, SIBS Backoffice provides a unified interface for transaction consultation, operational management, reporting, and service configuration.
Access to specific functionalities depends on the merchant services enabled in the platform and the permissions assigned to each user profile.
Access and User Profiles
Access to SIBS Backoffice is controlled through role-based user profiles. Depending on the assigned profile, users have access to specific menus, operational actions, configuration areas, and reporting capabilities.
Several user profiles are available, each providing access to specific menus, operational actions, configuration areas, and reporting capabilities. Detailed information about the available profiles is provided in G.1.1 – Access and User Management.
Navigation and Platform Structure
SIBS Backoffice is organized into functional areas that support operational management, transaction monitoring, merchant configuration, reporting, and payment-related services.
Depending on the enabled services and assigned permissions, users may access features related to transaction management, dashboards, user administration, terminal management, reporting, recurring payments, QR Codes, and other payment gateway services. The availability of menus and operational areas depends on the services contracted by the merchant and the permissions assigned to each user profile.
These areas group the available functionalities and allow users to navigate between transaction management, operational actions, and other features available within the platform.
Transaction Management
The Backoffice allows users to consult and manage transactions.
Transaction management features allow users to search, filter, and consult payment transactions, access detailed transaction information, review associated transactions, and perform operational actions when permitted.
Operational Actions
The Backoffice enables the execution of operational actions associated with transactions, depending on the permissions defined for the user.
Depending on the transaction type and user permissions, operational actions may include:
- Payment capture (confirmation of an authorization)
- Authorization cancellation
- Refund processing
- Receipt generation
- Transaction comments
These operations are available in the context of the corresponding transactions.
Reporting
The platform provides reporting and analytics capabilities that support operational monitoring and transaction analysis.
Depending on permissions, users can access dashboards, transaction summaries, exported data, and downloadable reports.
These functionalities support the analysis and consultation of operational data available within the platform.
Payment Gateway Features
Merchants using SIBS Payment Gateway services may have access to additional Backoffice functionalities such as recurring payment management, static QR Codes (when enabled for the merchant), credentials management, token management, payment entities, and vTerminal operations.
Detailed operational procedures, screenshots, and configuration instructions are provided in the corresponding Backoffice and VTerminal sections of this documentation.
Summary
The SIBS Backoffice provides a web-based interface that allows users to consult transactions, perform operational actions, and access functionalities related to payment management.
Access to these functionalities is controlled through user profiles, ensuring that each user can only perform the operations permitted within their role.